Our Policy
When a product is not what you expected, we offer our “7-Day No Questions Asked” Return Policy on all items except for clothing, jewelry, rosary and prayer tenner creations.
We strive to make returning a product as easy as possible and make sure that you are completely satisfied with your purchase from Made From Faith!
Making returns easy
Our objective is to make returns simple and free of hassles, in the event that a return is needed.
If the fault is ours, we’ll make it right
If you by chance received an incorrect item, please email us right away, as we will send you a prepaid return shipping label or issue you a refund. If you are returning merchandise because the fault is ours, then the 7-day return policy does not apply, as there will be a delay due to the return shipping label needed.
The 7-Day Return – Products that are allowed to be returned, must be returned in their original condition, within 7 days of the delivery date of your order. Merchandise sent back to our showroom complete and undamaged will be processed for credit, using the same payment method as the original payment. Original shipping costs and return shipping costs are not refunded, unless there was a shipping error and the wrong merchandise was received. If your order was damaged through the Priority Mail delivery service, then please provide Made From Faith with complete details as well as many photos of your delivered package and its contents, in order for us to process a Priority Mail insurance claim on your behalf .
After 7 Days – Return merchandise received after 7 days may have a 20% re-stocking fee applied to any available refund. We understand that life happens, therefore we want to work with you. Please do not hesitate to email us if your return falls outside of our normal return policy.
Exclusions – Special orders as well as clothing, jewelry, rosary & prayer tenner purchases are non-returnable & non-refundable.
*NOTE* Local Pick Up options that are chosen by accident by the buyer during checkout, will be subject to a 25% restocking fee before issuing a refund, in order to cover payment processing and partial refund fees that are acquired by Made From Faith for this specific purchase. The local pick up option is intended for customers located in and around the Port Clinton, Ohio area only.
How to return merchandise
To get your refund processed as quickly as possible:
- Carefully repack the merchandise for return, including all items, parts and packing materials. Repack the merchandise in the original shipping box and re-label with the return label.
- Include a copy of your order or write the product item and sales order numbers on a sheet of paper with your name and address. Product and order information can be found using:
- Order confirmation email
- Shipping confirmation email
- Mail return merchandise to:
Made From Faith
Attn: Returns
PO Box 202
Port Clinton, Ohio 43452
Please Note
- Return shipping costs are the buyer’s responsibility, unless the return is due to an error from Made From Faith.
- Returns should be sent using an insured shipping method with tracking to ensure your package arrives safely to our location.
- Incomplete or damaged merchandise, as well as unreceived returns will not be eligible for a refund.
Questions – We’re here for you
We can answer your questions before you go through the effort to return a product. Feel free to email us so that we can provide you with exemplary service.
We will do our best to note any “special details” in our item descriptions, if they apply, however, photos are going to be a great indicator of an items overall condition, just as much as the written description would be, if not more, so please look at all of our items photos closely and carefully, before making your selections.
Please note: due to camera lighting and screen lighting, all merchandise may be slightly different in color from the listed photos of the item that you may be viewing and/or purchasing.
ATTN: Shipment Disclaimer: Made From Faith recycles & will reuse recycled packing materials when they are available.
Our weights & dimensions that are listed in the merchandises additional information tab are calculated weights & measures for shipment, once the merchandise is packaged up and ready to be shipped. These weights & dimensions are calculated by size, weight & proper packing materials that will be used for the shipment, to help insure safe delivery and the actual merchandise size and weight will be smaller/less.
If there are no shipment options available, then that means that this specific item is to be picked up directly from us, by the purchaser or by an authorized representative that the purchaser chooses-PHOTO I.D. & SIGNATURE WILL BE REQUIRED BEFORE MERCHANDISE WILL BE RELEASED TO PERSON PICKING UP, TO HELP ELIMINATE LOST OR STOLEN ITEMS.
*NOTE* If you are sending an authorized representative, on your behalf, to pick up your merchandise, then we will need for you to provide us with their full legal name, for verification purposes when they arrive.
Thank you